Our Vision:
Aarunya Nature Resort is a place that embodies the meaning of Excellence. A guest stay with us is based on the highest standards of service, comfort and vocational reward where anything short of EXCELLENT is unacceptable.
We promise to provide personalized and anticipatory service that is non-intrusive, yet attentive, ensuring our guests have a memorable and experiential stay.
A stay at Aarunya should leave a guest with fulfilled service standards, amazing memories of not just the location and its surrounding, but most importantly the people that assisted in making a truly memorable holiday possible.
Motto:
We are an exceptional team of unique, warm hearted, enthusiastic, creative, and skilled individuals, willing to continually learn and develop, ultimately striving to make an exceptional experience and long lasting impression on our guests and fellow colleagues.
Service Goals:
- A thorough understanding of our guest’s background prior to arrival that ensures a personalized service during their stay.
- Embody true Sri Lankan hospitality when welcoming a guest.
- Anticipate guest needs, and go above and beyond the nature of position, to ensure an EXCELLENT experience at all times.
- Be more than just a number but rather a name in our guests memory, with our hospitality reaching beyond departure.
The Three Steps of Service:
- A warm and sincere greeting, using the guest’s name.
- Anticipation and fulfillment of each guest’s needs.
- A fond farewell, giving a warm goodbye, and using the guest’s name.
Employee Standards and Values:
- We are always engaged.
- We project professionalism at all times.
- We are anticipatory in our service.
- We work together as a team towards achieving the founders’ vision.
- We pride ourselves in creating exceptional individual and group experiences for our guest.
- We pledge to actively enhance and develop our skills and capabilities.
- We maintain high standards of hygiene and cleanliness at all times, for both guests and team members.
- Impeccable personal grooming and hygiene standards are maintained at all times.
- We will find solutions for any and all guest problems within our scope of responsibility, in collaboration with our fellow colleagues.
Employee understanding:
- We value, respect and tolerate diversity. We create a space of equal opportunity for all employees to succeed.
- We value employee’s contribution by constantly preparing and training to reach our goals of EXCELLENCE.
- We value honesty and hard work through recognition and reward.
- We foster an inclusive, mindful and progressive culture that contributes towards memorable guest stays and career experiences.
